Everything on this page is the policy we actually run. The same handling and transit times appear on each product page and at checkout, and they match the shipping settings we file with Google Merchant Center.
Shipping at a glance
| Ships from | 2553 Neptune Pl, Port Hueneme, CA 93041, United States |
|---|---|
| Ships to | All 50 US states, plus Washington D.C. |
| Carriers | FedEx |
| Handling time | 1–2 business days (order cut-off 1:00 PM Pacific Time) |
| Standard shipping | 3–7 business days transit — $5.95, free on orders over $59 |
| Expedited shipping | 2–3 business days transit — $14.95 |
| Total delivery estimate | 4–9 business days for standard shipping, handling included |
| Not served | PO boxes, APO/FPO addresses, freight forwarders, and addresses outside the United States |
Where your order ships from
All orders leave our own fulfilment centre at 2553 Neptune Pl, Port Hueneme, CA 93041, United States. Inventory is bought from United States distributors and held on our shelves before it is sold, so nothing is forwarded from an overseas warehouse and no third-party seller ships on our behalf. FedEx collect from us on business days.
Handling time
Handling is the time between your payment clearing and the parcel being handed to the carrier. Ours is 1–2 business days. Orders placed before 1:00 PM Pacific Time on a business day begin handling the same day; orders placed after the cut-off, at a weekend, or on a US public holiday begin handling on the next business day.
If an item turns out to be unavailable after you have paid, we e-mail you within one business day with the choice of waiting for the restock date, swapping to another item, or a full refund.
Transit time and cost
| Service | Transit | Cost | Total time from order |
|---|---|---|---|
| Standard (ground) | 3–7 business days | $5.95 — free on orders over $59 | 4–9 business days |
| Expedited | 2–3 business days | $14.95 | 3–5 business days |
Transit times are business days and exclude weekends and US public holidays. They are carrier estimates: severe weather and carrier backlogs can add a day or two, and we will tell you if we know a shipment is affected.
Where we deliver
We ship to street addresses in all 50 US states and Washington D.C. We do not currently ship to PO boxes, APO/FPO addresses, freight forwarders, US territories, or any address outside the United States. If an order is placed with one of those addresses we will contact you for an alternative or refund it in full.
Tracking
Tracking is e-mailed to the address on the order as soon as the carrier scans the parcel, which is usually the evening of the day it ships. Carrier tracking can take up to 24 hours to show movement. If your tracking has not updated for three business days, e-mail support@goviloop.com with the order number and we will open a trace with the carrier.
Multiple items
Orders with several items normally ship together in one parcel. If one item is delayed we will ship the rest first at no extra cost rather than hold the whole order, and you will receive a second tracking number for the remainder.
Damaged, lost or missing parcels
Photograph the packaging and the item and e-mail support@goviloop.com within 7 days of delivery for anything that arrives damaged. For a parcel marked delivered that you have not received, tell us within 14 days of the delivery scan. In both cases we file the carrier claim ourselves — you are not asked to deal with the carrier — and we replace or refund once the claim is accepted, which normally takes 5–10 business days.
Address changes
We can change a delivery address while the order is still in handling. Once the carrier has the parcel we cannot redirect it. E-mail support@goviloop.com as soon as possible with the order number and the correct address.
Sales tax and duties
Prices are shown excluding sales tax. Where GoviLoop is required to collect sales tax, it is calculated and shown at checkout before you pay. Because we ship domestically only, no customs duties or import charges apply to any order.
Questions
E-mail support@goviloop.com — answered within 1 business day during Monday – Friday, 9:00 AM – 5:30 PM (Pacific Time).