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Operator of This Site

The Site is operated by Goviloop, a U.S.-based online retailer reachable at the address and email below. For any privacy-related question, you can email support@goviloop.com and we will respond within 30 days as required by applicable law.

Mailing Address Goviloop
2800 Post Oak Boulevard, Suite 4100, Houston, TX 77056, United States

1. Information We Collect

We may collect the following information when you visit our Site, place an order, or contact our support team. Swipe through each category below to see exactly what we collect, why, where it comes from, and who we share it with.

Identity & Contact

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  • Examples collected: name, email address, phone number (if provided).
  • Purpose: to identify you, send order confirmations, and respond to support requests.
  • Source: collected directly from you at checkout or via the contact form.
  • Disclosure: used internally and shared with shipping carriers and email service providers.

Shipping Address

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  • Examples collected: shipping and billing address, country, ZIP/postal code.
  • Purpose: to fulfill your order, calculate shipping rates, and arrange delivery.
  • Source: collected from you at checkout.
  • Disclosure: shared with our shipping carriers and warehouses to deliver your parcel.

Payment Details

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  • Examples collected: payment method type, last 4 digits, billing zip — handled by certified payment processors.
  • Purpose: to process your payment securely and detect fraudulent transactions.
  • Source: collected by our PCI-compliant payment provider at checkout.
  • Disclosure: we do NOT store full payment details — they are processed by certified, PCI-DSS compliant gateways such as Stripe, PayPal, or your card issuer's acquirer.

Browsing Data & Cookies

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  • Examples collected: IP address, browser type, device model, pages visited, session storage, cart contents.
  • Purpose: to keep your cart, remember preferences, measure performance, and understand how visitors use our store.
  • Source: collected automatically by cookies and analytics partners.
  • Disclosure: aggregated, non-identifying usage data shared with Google Analytics and similar tools.

2. How We Use Information

Your information is used to:

  • Process orders and arrange shipping
  • Provide customer support and respond to inquiries
  • Improve our services, website, and product range
  • Send order updates and (with your consent) marketing emails
  • Detect and prevent fraud or security incidents
  • Comply with legal and tax obligations

3. Payment Security

Payments are processed through secure and trusted PCI-DSS compliant providers. We do not store full payment details on our servers — your card information is handled directly by the payment processor.

PCI-DSS Compliant

All transactions pass through certified gateways with TLS encryption end-to-end. Your full card number never touches our database.

4. Third-Party Services

We may use third-party services to operate our store. These providers only access necessary data to perform their function:

  • Payment processors — PCI-DSS compliant gateways (such as Stripe, PayPal, or your card issuer's acquirer) that handle payment authorization.
  • Shipping carriers — U.S. domestic carriers (USPS, UPS, FedEx) used to deliver your order.
  • Analytics tools — Google Analytics for aggregated, non-identifying usage data.
  • Email & hosting — transactional email provider, WordPress host, Cloudflare CDN/DDoS protection.

We do not sell your personal data to third parties.

5. Cookies

We use cookies to improve browsing experience and website functionality. Cookies help us remember your cart, login state, and preferences. You can manage cookie preferences in your browser settings.

Functional Cookies (required)

Cookie Name Duration Purpose
woocommerce_cart_hashsessionTracks cart contents changes.
woocommerce_items_in_cartsessionTracks items currently in cart.
wp_woocommerce_session_2 daysUnique customer code so cart data can be retrieved.

Analytics Cookies (optional)

Cookie Name Duration Purpose
_ga2 yearsGoogle Analytics — distinguishes unique visitors.
_gid24 hoursGoogle Analytics — distinguishes users.

6. Data Protection

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. The entire site runs over HTTPS / TLS, and passwords are salted and hashed by WordPress. Administrative access is restricted to authorized personnel. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your jurisdiction (GDPR, CCPA, etc.), you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your data ("right to be forgotten")
  • Receive a machine-readable copy of your data ("data portability")
  • Object to or restrict certain processing activities
  • Withdraw consent for marketing communications at any time

To exercise these rights, please email support@goviloop.com. We respond within 30 days and never charge a fee.

8. Data Retention

We keep personal information only for as long as it is needed for the purposes set out in this Policy, or as required by law.

  • Order records: kept for up to 7 years to comply with U.S. tax and accounting obligations.
  • Customer accounts: retained while your account is active; deleted on request unless we must keep order records as above.
  • Marketing emails: until you unsubscribe (one click in any email).
  • Analytics data: retained for up to 26 months in aggregated, non-identifying form.
  • Support emails: kept for up to 24 months after the last contact, then deleted.

9. Children's Privacy

Our Site is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete the information from our records.

10. International Data Transfers

Our servers and certain service providers (payment processors, shipping carriers, email service) are located in the United States and may be located in other countries where data protection laws may differ from those in your country. Where required, we rely on Standard Contractual Clauses or equivalent safeguards. By using the Site or placing an order, you consent to your information being transferred and stored in these locations.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page shows when the Policy was most recently revised. Material changes will be posted prominently on this page; continued use of the Site after a change indicates acceptance of the updated terms.

Privacy Questions?

Contact us with any privacy-related inquiry. We respond within 24–48 business hours.

support@goviloop.com
2800 Post Oak Boulevard, Suite 4100, Houston, TX 77056, United States
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