This Privacy Policy explains how goviloop.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Last Updated: May 15, 2026
Operator of This Site
The Site is operated by Goviloop, a U.S.-based online retailer reachable at the address and email below. For any privacy-related question, you can email support@goviloop.com and we will respond within 30 days as required by applicable law.
Mailing Address
Goviloop
2800 Post Oak Boulevard, Suite 4100, Houston, TX 77056, United States
1. Information We Collect
We may collect the following information when you visit our Site, place an order, or contact our support team. Swipe through each category below to see exactly what we collect, why, where it comes from, and who we share it with.
Identity & Contact
01 / 04
Examples collected: name, email address, phone number (if provided).
Purpose: to identify you, send order confirmations, and respond to support requests.
Source: collected directly from you at checkout or via the contact form.
Disclosure: used internally and shared with shipping carriers and email service providers.
Shipping Address
02 / 04
Examples collected: shipping and billing address, country, ZIP/postal code.
Purpose: to fulfill your order, calculate shipping rates, and arrange delivery.
Source: collected from you at checkout.
Disclosure: shared with our shipping carriers and warehouses to deliver your parcel.
Payment Details
03 / 04
Examples collected: payment method type, last 4 digits, billing zip — handled by certified payment processors.
Purpose: to process your payment securely and detect fraudulent transactions.
Source: collected by our PCI-compliant payment provider at checkout.
Disclosure: we do NOT store full payment details — they are processed by certified, PCI-DSS compliant gateways such as Stripe, PayPal, or your card issuer's acquirer.
Purpose: to keep your cart, remember preferences, measure performance, and understand how visitors use our store.
Source: collected automatically by cookies and analytics partners.
Disclosure: aggregated, non-identifying usage data shared with Google Analytics and similar tools.
2. How We Use Information
Your information is used to:
Process orders and arrange shipping
Provide customer support and respond to inquiries
Improve our services, website, and product range
Send order updates and (with your consent) marketing emails
Detect and prevent fraud or security incidents
Comply with legal and tax obligations
3. Payment Security
Payments are processed through secure and trusted PCI-DSS compliant providers. We do not store full payment details on our servers — your card information is handled directly by the payment processor.
PCI-DSS Compliant
All transactions pass through certified gateways with TLS encryption end-to-end. Your full card number never touches our database.
4. Third-Party Services
We may use third-party services to operate our store. These providers only access necessary data to perform their function:
Payment processors — PCI-DSS compliant gateways (such as Stripe, PayPal, or your card issuer's acquirer) that handle payment authorization.
Shipping carriers — U.S. domestic carriers (USPS, UPS, FedEx) used to deliver your order.
Analytics tools — Google Analytics for aggregated, non-identifying usage data.
We do not sell your personal data to third parties.
5. Cookies
We use cookies to improve browsing experience and website functionality. Cookies help us remember your cart, login state, and preferences. You can manage cookie preferences in your browser settings.
Functional Cookies (required)
Cookie Name
Duration
Purpose
woocommerce_cart_hash
session
Tracks cart contents changes.
woocommerce_items_in_cart
session
Tracks items currently in cart.
wp_woocommerce_session_
2 days
Unique customer code so cart data can be retrieved.
Analytics Cookies (optional)
Cookie Name
Duration
Purpose
_ga
2 years
Google Analytics — distinguishes unique visitors.
_gid
24 hours
Google Analytics — distinguishes users.
6. Data Protection
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. The entire site runs over HTTPS / TLS, and passwords are salted and hashed by WordPress. Administrative access is restricted to authorized personnel. However, no method of transmission over the internet is 100% secure.
7. Your Rights
Depending on your jurisdiction (GDPR, CCPA, etc.), you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your data ("right to be forgotten")
Receive a machine-readable copy of your data ("data portability")
Object to or restrict certain processing activities
Withdraw consent for marketing communications at any time
To exercise these rights, please email support@goviloop.com. We respond within 30 days and never charge a fee.
8. Data Retention
We keep personal information only for as long as it is needed for the purposes set out in this Policy, or as required by law.
Order records: kept for up to 7 years to comply with U.S. tax and accounting obligations.
Customer accounts: retained while your account is active; deleted on request unless we must keep order records as above.
Marketing emails: until you unsubscribe (one click in any email).
Analytics data: retained for up to 26 months in aggregated, non-identifying form.
Support emails: kept for up to 24 months after the last contact, then deleted.
9. Children's Privacy
Our Site is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete the information from our records.
10. International Data Transfers
Our servers and certain service providers (payment processors, shipping carriers, email service) are located in the United States and may be located in other countries where data protection laws may differ from those in your country. Where required, we rely on Standard Contractual Clauses or equivalent safeguards. By using the Site or placing an order, you consent to your information being transferred and stored in these locations.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page shows when the Policy was most recently revised. Material changes will be posted prominently on this page; continued use of the Site after a change indicates acceptance of the updated terms.
Privacy Questions?
Contact us with any privacy-related inquiry. We respond within 24–48 business hours.
We use cookies
We use cookies to keep your cart, run our checkout, and measure site performance. By clicking "Accept", you agree to our use of cookies. Learn more.