Questions about an order, a return or a product? Every message reaches the same small team, and we answer within 1 business day.
E-mail us
General enquiries
info@goviloop.com
Orders, returns & support
support@goviloop.com
When we reply
Monday – Friday, 9:00 AM – 5:30 PM (Pacific Time)
E-mails are answered within 1 business day. We are closed on US public holidays.
Send us a message
Use the form below, or e-mail support@goviloop.com directly. If your question is about an existing order, including the order number in your first message usually saves a round trip.
Registered business address
This is the company address. It is an office, not a shop or a returns counter — parcels are not received here.
GoviLoop
2553 Neptune Pl
Port Hueneme, CA 93041
United States
Fulfilment warehouse
Everything you order is picked, packed and dispatched from our warehouse in Kwai Chung, Hong Kong. Returns are received here too, but only against an RMA number issued by our support team — please do not send a parcel before you have one.
Where your order is packed
Hutchison Logistics Centre Unit 208-209 & 41018 Container Port Road South
Kwai Chung, New Territories
Hong Kong
Every GoviLoop order is picked and packed here, then handed to FedEx International. Handling takes 2–3 business days and transit to a US address takes 5–7 business days.
This is a bonded logistics facility, not a shop or a returns counter — please request an RMA number before sending anything back to it.
Open the warehouse in Google MapsWhich address to use
| Orders, tracking, returns, damaged items | support@goviloop.com |
|---|---|
| General, press, wholesale and supplier enquiries | info@goviloop.com |
| Company / registered address | 2553 Neptune Pl, Port Hueneme, CA 93041, United States |
| Return parcels (RMA number required) | Unit 208-209 & 410, Hutchison Logistics Centre, 18 Container Port Road South, Kwai Chung, New Territories, Hong Kong |
| Support hours | Monday – Friday, 9:00 AM – 5:30 PM (Pacific Time) |
The steps for getting an RMA number are on the Returns & Refunds page.