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QUALITY-CHECKED WATCHES | SECURE CHECKOUT | 30-DAY RETURNS | TWO-YEAR WARRANTY | FREE U.S. SHIPPING OVER $100
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FAQ

Last updated: May 23, 2026

FAQ

1. How long does order processing take?

All orders are processed within 3-5 business days. Processing time does not include shipping time.

2. Do you ship outside the United States?

No. We currently ship within the United States only.

3. Where are orders shipped from?

Orders may be fulfilled from international warehouses depending on product availability and the most efficient logistics route. Final delivery within the United States is typically handled by USPS, UPS, FedEx, or other local delivery partners.

4. How long does delivery take?

  • Standard shipping: 10-15 business days.
  • Expedited shipping: 7-12 business days when available.

Delivery times are estimates and may vary due to carrier delays, customs processing, weather, peak seasons, or high order volume.

5. How much does shipping cost?

  • Standard shipping: $9.95 for orders under $100.
  • Free standard shipping: Orders over $100.
  • Expedited shipping: $19.95 when available.

6. Why is my tracking number not updating?

Tracking updates may take 24-48 hours to appear after the package has been shipped. Tracking may also pause while the package is being processed, transferred, or cleared by customs.

7. How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. You may track your shipment through 17TRACK, USPS, UPS, or FedEx.

8. What happens if I enter the wrong shipping address?

Customers are responsible for providing accurate and complete shipping information at checkout. Incorrect information may delay delivery, cause failed delivery, or require additional reshipping fees.

9. What should I do if my package is lost or damaged?

Please contact us as soon as possible with your order number, tracking number, and photos of the damaged package or item if applicable. We will work with the carrier to investigate and provide a suitable resolution.

10. What is your return window?

Returns are accepted within 30 days of delivery for unused items in original condition with original packaging and proof of purchase.

Business Information

Website: https://goviloop.com

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