Everything on this page is the policy we actually run. The same handling time, transit time and import charge appear on each product page and at checkout, and they match the shipping settings we file with Google Merchant Center.
Shipping at a glance
| Ships from | Unit 208-209 & 410, Hutchison Logistics Centre, 18 Container Port Road South, Kwai Chung, New Territories, Hong Kong |
|---|---|
| Ships to | All 50 US states, plus Washington D.C. |
| Carrier and service | FedEx International |
| Handling time | 2–3 business days (order cut-off 1:00 PM Hong Kong Time) |
| Transit time | 5–7 business days |
| Total delivery estimate | 7–10 business days, handling included |
| Shipping cost | $5.95 flat, free on orders over $59 |
| Import duties and taxes | Flat 10% of the item total, added at checkout and paid by us to the carrier. Nothing is payable on delivery. |
| Not served | PO boxes, APO/FPO addresses, freight forwarders, US territories, and addresses outside the United States |
Where your order ships from
All orders leave our fulfilment warehouse at Hutchison Logistics Centre, Unit 208-209 & 410, 18 Container Port Road South, Kwai Chung, New Territories, Hong Kong. This is a bonded logistics facility in the Kwai Tsing container terminal area; FedEx collect from it on business days.
To be plain about it: this is an international shipment. Your parcel is exported from Hong Kong and imported into the United States. That is why the delivery window is longer than a domestic one, and why there is an import charge — both are set out below before you pay.
Where your order is packed
Hutchison Logistics Centre Unit 208-209 & 41018 Container Port Road South
Kwai Chung, New Territories
Hong Kong
Every GoviLoop order is picked and packed here, then handed to FedEx International. Handling takes 2–3 business days and transit to a US address takes 5–7 business days.
This is a bonded logistics facility, not a shop or a returns counter — please request an RMA number before sending anything back to it.
Open the warehouse in Google MapsHandling time
Handling is the time between your payment clearing and the parcel being handed to the carrier. Ours is 2–3 business days. Orders placed before 1:00 PM Hong Kong Time on a business day begin handling the same day; orders placed after the cut-off, at a weekend, or on a Hong Kong or US public holiday begin handling on the next business day.
If an item turns out to be unavailable after you have paid, we e-mail you within one business day with the choice of waiting for the restock date, swapping to another item, or a full refund.
Transit time and cost
| Service | Handling | Transit | Total from order | Cost |
|---|---|---|---|---|
| FedEx International | 2–3 business days | 5–7 business days | 7–10 business days | $5.95 — free on orders over $59 |
Transit times are business days and exclude weekends and public holidays. They are carrier estimates: customs inspection, severe weather and carrier backlogs can add a day or two, and we will tell you if we know a shipment is affected.
Import duties and taxes
Because the parcel enters the United States from Hong Kong, US import duties and taxes apply. We handle that for you rather than leaving you with a surprise bill:
- A flat 10% import duties and taxes charge is calculated on the item total and shown as its own line at checkout, before you pay.
- We forward that amount to the carrier as the importer of record. FedEx will not ask you for money on delivery, and there is no brokerage fee, disbursement fee or handling fee to pay at the door.
- The charge is refunded in full alongside the item price if you return an order or we cancel it.
If a courier ever does ask you for a payment on a GoviLoop parcel, do not pay it — photograph the request and e-mail support@goviloop.com. We will settle it directly and reimburse you if you have already paid.
Where we deliver
We ship to street addresses in all 50 US states and Washington D.C. We do not ship to PO boxes, APO/FPO addresses, freight forwarders, US territories, or any address outside the United States. If an order is placed with one of those addresses we will contact you for an alternative or refund it in full.
Tracking
A FedEx tracking number is e-mailed to you and added to your account as soon as the parcel is collected. You can look it up any time on our Track your order page. Carrier tracking can take up to 24 hours to show the first scan, and it is normal for an international parcel to sit at a customs facility for a day. If your tracking has not updated for three business days, e-mail support@goviloop.com with the order number and we will open a trace with FedEx.
Multiple items
Orders with several items normally ship together in one parcel. If one item is delayed we will ship the rest first at no extra cost rather than hold the whole order, and you will receive a second tracking number for the remainder. Splitting an order never increases what you pay in shipping or import charges.
Damaged, lost or missing parcels
Film yourself opening the parcel — see the Returns & Refunds page for why that matters — and e-mail support@goviloop.com within 7 days of delivery for anything that arrives damaged. For a parcel marked delivered that you have not received, tell us within 14 days of the delivery scan. In both cases we file the carrier claim ourselves; you are not asked to deal with FedEx. We replace or refund once the claim is accepted, normally 5–10 business days.
Address changes
We can change a delivery address while the order is still in handling. Once the parcel is with the carrier and export paperwork is filed we cannot redirect it. E-mail support@goviloop.com as soon as possible with the order number and the correct address.
Questions
E-mail support@goviloop.com — answered within 1 business day during Monday – Friday, 9:00 AM – 5:30 PM (Pacific Time).
Questions about this policy?
Write to support@goviloop.com and a person will answer within 1 business day. If anything on this page turns out to be unclear or wrong, tell us and we will fix the page.