GoviLoop delivers to the United States, the United Kingdom and these European Union countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Poland, Spain and Sweden. Standard shipping is free on every order, with no minimum. If you want it sooner, FedEx Plus Express is US$59. Every order is dispatched from our Hong Kong warehouse. The processing time, transit time and shipping costs on this page are the same ones shown on each product page and at checkout, and they match the shipping settings we file with Google Merchant Center.
Shipping at a glance
| Ships from | Unit 208-209 & 410, Hutchison Logistics Centre, 18 Container Port Road South, Kwai Chung, New Territories, Hong Kong |
|---|---|
| Ships to | The United States (all 50 states and Washington D.C.), the United Kingdom, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Poland, Spain and Sweden |
| Shipping cost |
Standard: free on every order, no minimum. FedEx Plus Express: US$59 per order. Charged once per order and chosen at checkout. |
| Processing time | 1–5 business days after the order is accepted (order cut-off 1:00 PM Hong Kong Time) |
| Transit time | Standard: 15–21 business days after dispatch. FedEx Plus Express: 2–5 business days after dispatch. |
| Total delivery estimate | Standard: about 16–26 business days from order to delivery. Express: about 3–10 business days. |
| Taxes and import duties | Included in the price. U.S. orders have no sales tax added; UK and EU prices include VAT. Nothing is payable on delivery. |
| Not served | PO boxes, APO/FPO addresses, freight forwarders, US territories, and any country not listed above |
Shipping methods and cost
Shipping is charged once per order, in U.S. dollars, and shown at checkout before you pay. The rate is the same however many items are in the order. Both services are fully tracked.
| Destination | Service | Cost per order | Transit after dispatch | Estimated total delivery |
|---|---|---|---|---|
| United States | USPS Standard | Free | 15–21 business days | 16–26 business days |
| United States | FedEx Plus Express | US$59 | 2–5 business days | 3–10 business days |
| United Kingdom and the EU countries above | Standard Delivery | Free | 15–21 business days | 16–26 business days |
| United Kingdom and the EU countries above | FedEx Plus Express | US$59 | 2–5 business days | 3–10 business days |
There is no minimum order value for free standard shipping, and no surcharge for remote or rural addresses inside the countries we serve.
Processing and transit
- Processing: 1–5 business days after the order is accepted. Orders placed before 1:00 PM Hong Kong Time on a business day start processing the same day; orders placed after the cut-off, at a weekend, or on a Hong Kong public holiday start on the next business day.
- Transit, standard: 15–21 business days after dispatch.
- Transit, FedEx Plus Express: 2–5 business days after dispatch.
- Estimated total: about 16–26 business days on standard, or about 3–10 business days on express, from order to delivery.
Express shortens the transit leg only. Preparing the order still takes 1–5 business days, so paying for express does not skip the processing stage.
Business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates: customs inspection, severe weather and carrier backlogs can add a few days, and we will tell you if we know a shipment is affected.
If an item turns out to be unavailable after you have paid, we e-mail you within one business day with the choice of waiting for the restock date, swapping to another item, or a full refund.
Where your order ships from
All inventory is held and dispatched from a single warehouse: Hutchison Logistics Centre, Unit 208-209 & 410, 18 Container Port Road South, Kwai Chung, New Territories, Hong Kong. It is a bonded logistics facility in the Kwai Tsing container terminal area and the shipping origin for every order.
Our registered business and correspondence address remains 1500 N Grant St, Ste N, Denver, CO 80203, United States. It is an office, not a dispatch location, and returns must not be sent there.
Where your order is packed
Hutchison Logistics Centre Unit 208-209 & 41018 Container Port Road South
Kwai Chung, New Territories
Hong Kong
Every GoviLoop order is picked and packed here, then handed to the service you chose at checkout — free standard shipping by USPS, or FedEx Plus Express. Processing takes 1–5 business days; transit is then 15–21 business days on standard or 2–5 on express.
This is a bonded logistics facility, not a shop or a returns counter — please e-mail us for an RMA number before sending anything back to it.
Open the warehouse in Google MapsCustoms, duties and taxes
Every order is an international shipment and the carrier handles customs clearance on our account. Prices include taxes and import duties. U.S. orders have no sales tax added at checkout; UK and EU prices include VAT. We settle any duty or tax with the carrier ourselves, so there is nothing to pay on delivery and the courier will not ask you for money at the door.
If a carrier ever invoices you for duty, tax or a brokerage fee on a GoviLoop order, e-mail the invoice to support@goviloop.com and we will settle or reimburse it.
Carriers and tracking
Free standard shipping to the United States travels with USPS; standard shipping to the United Kingdom and the EU travels with a tracked international service. Express orders travel with FedEx Plus Express. You choose the service at checkout; we do not substitute one for the other without telling you.
A tracking number is e-mailed the moment the parcel is handed to the carrier, and it also appears on your order page. Tracking can take 24–48 hours to show its first scan while the parcel moves through the export hub. If tracking has not updated for three business days, e-mail support@goviloop.com with your order number and we will chase the carrier.
Where we deliver
We deliver to residential and business street addresses in the countries listed at the top of this page. We cannot deliver to PO boxes, APO/FPO or diplomatic addresses, freight forwarders and parcel-forwarding services, US territories such as Puerto Rico and Guam, or any country not listed. Orders to an address we cannot serve are refunded in full.
Multiple items
Shipping is charged once per order whichever service you choose, so adding a second item never adds a second shipping fee. Orders with several items usually travel together in one parcel. If stock has to come from separate bays we may split the shipment, send you a tracking number for each parcel, and you are never charged twice.
Damaged, lost or missing parcels
If tracking says delivered but the parcel is not there, check with neighbours and your building's mail room first, then e-mail us within 7 days of the delivery scan. We open a trace with the carrier, which takes up to 10 business days, and we replace or refund a parcel confirmed lost.
If the parcel arrives damaged or the item inside is faulty or wrong, e-mail support@goviloop.com within 7 days of delivery with your order number, photographs and an unbroken unboxing video that starts with the sealed, unopened parcel and is not cut or edited. That video is what the carrier claim is built on, so we cannot process a damage or fault claim without it. See the Returns & Refunds Policy for the full procedure.
Address changes
E-mail us as soon as you can. While the order is still processing we can change the delivery address free of charge. Once the parcel is with the carrier the address is fixed, and a parcel returned to us as undeliverable because of a wrong address is refunded minus the actual carrier charges.
Questions
Everything to do with an order, including shipping questions, is handled by e-mail: support@goviloop.com. We reply within 1 business day, Monday to Friday, 9:00 AM – 5:30 PM Pacific Time.
Questions about this policy?
Write to support@goviloop.com and a person will answer within 1 business day. If anything on this page turns out to be unclear or wrong, tell us and we will fix the page.